FAQ's

Where is Learn and Do located?

We are based in Melbourne Australia 

 

Is there an age requirement for the Handwriting Practice Kit?

The Handwriting Practice Kit is suitable for all children ages 3 and up.

 

How does shipping work?

We deliver our products Australia Wide.

Once processed and shipped, orders are delivered in 5-10 working days.

 

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. 

 

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers. 

 

How do I return an item?

For all questions regarding returns, please Contact Us.

 

When will my order be processed?

We process orders between Monday and Friday. Orders will be processed within 24 to 48 hours from the order date and shipped the next day after the processing day. 

 

How do I change or cancel my order?

If you would like to change or cancel your order, please Contact Us.

 

What do I do if I have missing items in my order?

If something from your order is missing, please Contact Us immediately.